Your safety and security as a valued customer is our utmost priority. All Audi vehicles are equipped with the most advanced vehicle immobilisation systems available.
The National Motor Vehicle Theft Reduction Council regularly rates the security of new cars with the assistance of the NRMA Insurance Research Centre. In these ratings, Audi models outscore all other models in the Australian market in the Small, Small-medium, Medium, Large passenger and SUV categories.
When you collected your new Audi, you may have received two or three keys, depending on the model. This would always comprise at least one remote control key (refer to A), and in some cases a smaller, plastic spare key (refer to B) for emergency use.
NB: Please note that all new Audi models delivered to customers from 25 January 2016, do not carry this small plastic spare key.
Contact us to confirm the type and quantity of keys supplied with your vehicle if required.
As an owner, it is important to keep all of your keys stored in a safe place at all times.
The plastic spare key that you may have received (if your vehicle was delivered pre-25 January 2016) is intended for temporary use in emergency situations only. It can be used to manually unlock the doors and start the car, and therefore should be treated with the same security measures as all other vehicle keys.
Please remember that the fixed key holder in the glove box (refer to D) must only be used to store the Key Adapter (refer to C), without the plastic spare key (refer to B) inserted. It must not be used as a storage device for any vehicle keys.
Storing a spare key anywhere in your vehicle is a security risk because anyone who accesses the cabin can use it to start the engine and drive away. There may also be insurance implications if your vehicle is stolen and it was discovered that a spare key was inside at the time.
Be wary of leaving your vehicle and its key(s) with third parties, for example valet parking. There is a potential risk of additional keys being coded while in their possession.
Where fitted, lock your rear seats in position. This reduces risk of possessions being taken from the boot or accessing the cabin via the boot.
Should you require further information regarding the keys to your Audi, please refer to your Audi Owner’s Manual or contact us.